Tone from the Top - Using positive language to manage difficult conversations

Price (incl GST)
Member price $89.00
Non-Member price $130.00

All delegates must be registered to be able to participate in training and to be eligible to receive qualifying hours


  • Expiry Date: 14 January 2020
  • Duration: 60 minutes

Building positive relationships with you CEO and board members is a reflection of who you are as a director. As a result you need to be aware of what others hear and see when you communicate with them. Understanding how to use words and language that result in a positive impact rather than a negative one can improve your influence and effectiveness.

Co-hosts Melinda Muth and Bob Seldon will:

  • Build awareness of the process of conversation
  • Explain simple steps to build influential conversations
  • Relate the steps to a variety of different situations across a range of stakeholders including the CEO 
  • Explain the concept of clean language and how a simple word such as 'and' is used to identify sources of conflict and break down barriers
  • Tools, technical and practical examples will be used to illustrate the connection between language and influence and help you experience the impact of positive and negative language on conversations

This webinar is all about choosing ‘positive’ words to build relationships and help directors to actively manage boardroom conversations, build consensus and produce positive outcomes even in difficult situations.

Take advantage of the book and webinar bundle discount.
Melinda Muth and Bob Selden have co-authored ‘Setting The Tone From The Top: How director conversations shape culture’, see the Bookstore for further details. We are offering a 30% discount on any webinars associated with this book. Once you have purchased the book, please redeem your 30% discount by applying the ‘promo code’ TONE30  when completing a purchase of their webinars. This also applies to the webinar series

DPD Units =5



Dr Melinda Muth FAICD Dr Melinda Muth FAICD
Managing Director
Streamwise Learning

Bob Selden Bob Selden
Managing Director
The National Learning Institute

How does it work?

Recordings can be viewed twice. You can fast forward, rewind or pause the playback at anytime. If you stop playback this will count as a view. Please ensure you view the whole recording to be awarded the allocated DPD units.